Vimeo provides nice ways of listing my videos with thumbnails and descriptions, in a channel for some purposes and in a showcase for other purposes, such as making subsets of my videos. I know that videos are identified just by their unique numbers, and a user can watch my video by going to *number*
#VIMEO SUPPORT TICKET HOW TO#
I have been able to find out how to upload a video into a channel or into a showcase, but I'm looking for how to add videos already up there to my channel and showcases. In the meantime, if you do run into issues with Vimeo playback with either FV Player or another Vimeo player, we hope these tips will help you figure out very quickly if it’s just a Vimeo issue or if you should investigate your own infrastructure.I have searched the help at vimeo and looked at lots of menu entries but I can't find the answer to my question:įor a video already uploaded to vimeo, how do I add it to my showcase and to my channel? These appear to caused by some connection issues between the Vimeo and our monitoring servers:Īs we said, in an ideal world no hosting service would go down. A Vimeo publisher enjoys category leading encoding along with a great admin interface and the lowest hosting and bandwidth pricing on the entire planet. This can be quite inconvenient, especially if you encounter a problem in the middle of a live stream. Vimeo is a very good place to host your videos, whether you are an independent filmmaker (free or Plus) or a business (Pro or Streaming). However, Vimeo does not offer a 24/7 customer support option in case you need immediate assistance. Our Vimeo API check reports the same, but also a couple more 2 minute downtimes. For customers on the basic Vimeo Live plan, tech support is available via email with a 1 hour response time on business days. Looking at that status page on it looks like there is a failure once per month: And of course, we are available in our support forums. If it seems they do not know about the issue, just drop a line to VimeoStaff on Twitter.
#VIMEO SUPPORT TICKET PRO#
is very important as not only it’s used for API calls from website, it’s also used for the iframe embed codes and also for the Vimeo Pro File URLs – which let you use a third party player to play Vimeo videos.Īnother place to check is the Vimeo status page on.
The best place to test if the issue is with Vimeo or with your own website or FV Player itself is to test playback on. Or if you try to open the URL from the iframe embed code, you would just get: Something went wrong and stopped responding. In the above screenshot the player cannot be seen, as these “config” requests visible in the Network tab in the browser Developer Tools have failed. Employee communication Host virtual town halls, onboard and train employees, collaborate efficiently. If you ever run into such issue, just try to open any video on Vimeo website and you might find there is no player at all: Submit a Support Ticket on Vimeo Solutions Video marketing Create and promote branded videos, host live events and webinars, and more. But since we do monitor Vimeo servers we know when this happens it’s usually an error on the Vimeo side, unfortunately. Sometimes a Vimeo video embedded with FV Player won’t play. That way we can give you all the custom controls you need, add video transcript or make the videos much harder to download. With our FV Player Pro we let you embed your Vimeo videos as we believe you should be able to present the videos on your website in the way that you like – without having to use the Vimeo iframe code. Last time it happened was today at about 4 PM UTC. Hence, we’ve always prioritised Vimeo hosting in FV Player as it’s the easiest and most affordable way for a small business to publish video.Īlas, no service in the world is perfect and Vimeo is no exception – it sometimes has a downtime or perhaps suffers from a DDoS attack.
#VIMEO SUPPORT TICKET FREE#
Vimeo Pro is almost free ($200/year) and has very, very few limitations. YouTube is free but has many limitations, putting both advertising and YouTube branding on your company videos.
Vimeo is a very good place to host your videos, whether you are an independent filmmaker (free or Plus) or a business (Pro or Streaming).
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